PET VIRRA CARE
Your pet’s health and wellbeing come first.
For hygiene and safety reasons, change-of-mind returns and exchanges must be unused, clean and in their original unopened packaging, except where applicable law provides otherwise. Products genuinely unsuitable for return on hygiene grounds cannot be returned once their hygiene seal has been removed, where permitted by law.
If you simply dislike an item or change your mind, you are responsible for all shipping costs for an eligible return or exchange, including original delivery, return postage and delivery of a replacement, except where applicable law requires otherwise. Any legally required refund of standard original delivery charges will be honoured. Please contact us before sending an item back.
Please review product details, sizing information and your order carefully before completing your purchase.
Please contact us promptly with your order number and, where possible, photos if an item arrives damaged, defective or incorrect. We will provide the remedy required by applicable law. The change-of-mind shipping charges do not apply to these claims.
This policy does not limit statutory cancellation, return, refund or other consumer rights.